Retirement Living Counselor provides resident-first guidance to older adults and their families as they explore community living options.
Key Responsibilities
- Listen to prospective residents’ needs and preferences.
- Explain available services, lifestyle choices, and next steps with respect and integrity.
- Arrange and support community visits.
- Guide families through the decision process and help them make informed choices.
- Collaborate with community teams to ensure accurate, consistent information and a welcoming experience.
- Maintain and update prospect records and complete follow-up activities.
Qualifications & Skills
- Compassionate, people-centered approach with strong communication skills.
- Ability to build trust with residents and families.
- Organizational skills for accurate documentation and follow-up.
- Team-oriented mindset and commitment to high-quality service.